by Sarah Orchard | Customer experience, Customer loyalty, Customer research, Online marketing
Customer experience and how to manage it is a subject close to my heart. In my previous existence as Customer Marketing Manager at Avis I was heavily involved in working to change the customer experience and align the business behind Avis’ brand promise of ‘We Try...
by Sarah Orchard | Customer experience, Customer research, Some really useful stuff
Who says you don’t get anything in life for free? Survey Monkey, is a free online survey tool and is just fantastic. It’s one of my personal favourites that I use frequently. I use it to conduct my own customer feedback and reviews. I also use it on behalf...