by Sarah Orchard | Social Media
In amongst inane celebrity tweets, Twitter has quietly developed into the social platform of choice for customers to ask questions, raise customer service issues and generally complain! Recent research shows that it now outperforms Facebook in this respect – 59.3% of...
by Sarah Orchard | Marketing tips, Online marketing, Small business marketing, Social Media
Many small businesses I speak to feel worried about using social media. It’s totally understandable, social media means putting yourself and your company firmly in the public spotlight. There is a certain sense of vulnerability involved – you hope for good, positive...
