-
Sign up for our practical marketing advice and top tips for small business owners. It's completely FREE!
Prefer to subscribe by email?
Search
-
Recent Posts
- What’s with the ‘me too’ thinking!
- Is your website a pretty parking lot?
- So what does a copywriter actually do?
- Google Analytics – capturing the value of Social Media
- Are you the only visitor to your website?
- 7 ways to integrate social media with your email marketing
- How to break that blog writers block
- Is your marketing working?
- Just because social media is free doesn’t mean you should use it!
- Fight the good fight with some well-chosen words
Topics
- Blogging (15)
- Branding (10)
- Copywriting (15)
- Customer experience (18)
- Customer loyalty (5)
- Customer research (6)
- Design and print (6)
- Email marketing (17)
- Free and low cost marketing ideas (19)
- Fruitful Marketing Ideas newsletter (16)
- Marketing and the law (7)
- Marketing planning (11)
- Marketing promotions (9)
- Marketing strategy (11)
- Marketing tips (84)
- Networking (7)
- Online marketing (75)
- Our news (3)
- Polls (3)
- SEO (22)
- Small business marketing (87)
- Social Media (52)
- Some really useful stuff (63)
- Uncategorized (1)
- Video (6)
- Websites (29)
-
Category Archives: Customer loyalty
How not to create a great customer experience
Customer experience and how to manage it is a subject close to my heart. In my previous existence as Customer Marketing Manager at Avis I was heavily involved in working to change the customer experience and align the business behind … Continue reading
What is a negative online customer review going to cost your small business?
Well, according to a recent figure quoted by InsideView in a B2B Magazine article, a negative customer review on YouTube, Twitter or Facebook can cost a company about 30 customers. It’s a pretty scary statistic isn’t it? Social media is a … Continue reading
Are your customers satisfied or loyal? Or both?
A Twitter post my marketing guru, Malcolm Levene prompted this post. He said: “We all want our customers to be loyal. And in order for that to occur, we must provide them with enough reasons…” So my question may seem a … Continue reading
How do you measure customer loyalty?
Do you have a customer satisfaction survey to monitor your business performance and guage customer loyalty? Obviously if you are constantly seeking new business it sort of answers the question for you! But perhaps you simply don’t focus on customer … Continue reading
Top 5 customer retention marketing tips…
Show your customers some love! No, I don’t mean sending them a bouquet of flowers or chocolates? Or do I? When it comes to customer retention marketing techniques, sometimes the simplest things can have the greatest impact. And many small … Continue reading
Subscribe to our RSS feed