The apostrophe (or the lack of) hits the headlines!

Guest blog from Rachel Williams, professional copywriter.

If it wasn’t for the fact that this particular story came so soon after Christmas I would have been tempted to think it was 1 April!

I heard it first on Radio Five early one morning and then read it on the BBC website, and the news was that Waterstone’s had announced it would now be known as Waterstones. A subtle difference, and one that many won’t even notice – let alone be bothered by it – but it had become a story that, momentarily at least, was being actively discussed in the public domain.

I had a wry smile on my face that day – so grammar and punctuation do still matter. But sadly, other conventions appear to be having a stronger influence. The Managing Director of Waterstones (it pains me to type it that way) stated that the new spelling will make the brand name more ‘versatile’ for the digital world. So there we have it, a national chain of bookstores (bookstores no less!!) no longer feels the apostrophe has any value and the only useful punctuation is to be found in .co.uk or .com. It’s a tragedy.

Thank goodness for Sainsbury’s and (never thought I’d say it) McDonald’s, both of which seem content to retain grammatical good sense – at least for now. I don’t want to encourage my children to eat the stuff that Ronald McD churns out, but it’s ironic that this brand is now a good example to point to when we look at the use of words in our environment. Now I’ll have the interesting dilemma of drawing their attention to the brand, only to deny them even a sniff at a Happy Meal!

But on a serious note, I feel really disappointed that a brand such as Waterstones felt that this was a right and proper move. I don’t know when Morrisons dropped the apostrophe from its brand name, but I’ve never felt comfortable with that – and I recently had to double check that Leiths (the restaurant) wasn’t Leith’s. Maybe the moral of the story is that recognisable brands that have built up a reputation can get away with it, but a small business trying the same strategy may be more likely to suffer as a result. Because I do still believe that, at some level, we are still influenced by where and how those small marks are used.

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What to blog about – sometimes it’s a real challenge!

Does anybody else out there struggle from time to time with what to write about in their blogs? Writer’s block used to be the preserve of the great and the good – I’m sure that I once read that even the highly prolific Stephen King (the author of Misery, The Shining, Carrie and about a trillion other books) suffered at some stage from writer’s block.

Blogging has allowed plenty of us to discover our inner writer and express ourselves to anyone who wants to read what we have to say, and we can now share the agony of not knowing what to write next.

So are you waxing lyrical? Or are you in constant fear of drying up? I don’t mind admitting that I struggle sometimes. It’s great when something happens that sparks an interesting idea or you come across some news or information that has a bearing on your service and would be worth discussing on your blog. But what happens when nothing happens and you’re suffering from complete lack of inspiration?

Earlier this week I was working with a client who is setting up a blog due to launch at the same time as her new look website. We spent some time discussing ideas for a whole load of articles, creating a healthy stockpile of topics that will enable my client to post regularly on an ongoing basis – and that’s before she is influenced by anything that is going on around her. We agreed her core blog theme to keep her focused and then it seemed almost too easy.

And then I realised that it was easy because I was doing it for someone else. So why is that? Is it that there is less to lose? Is it because we get too close to our own businesses? It’s easy to come up with lots of ideas for someone else. But when it comes to your own blog, I wonder if there’s a kind of fear or self-critical factor that makes it more difficult for us all – will people like me, do I really have anything interesting to say, will I sound arrogant, I have nothing new to say, or will my blog put people off buying my product or using my service?

I’m sure that is familiar territory for some of us.

So here’s the ‘what to blog about’ challenge:

Post a comment here about your business, what you do and what is your biggest challenge with blogging. I will pick one comment at random as the winner by 31st March 2012, and provide the winner with at least 3 topics for you to blog about and some blogging tips to help you with your own blogging challenges.

Go on humour me… I get to test my theory and you get 3 FREE blog post topics and some free advice – what’s not to like!

I look forward to hearing from you.

Photo credit: Cooldesign

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Why you can’t do everything in your small business – so don’t even try!

Running out of timeLast week I found myself discussing with one of my clients, a chartered accountant, the many benefits of outsourcing. It made me realise just how much of a convert I am to this way of working (now!).

It took me about four years (an admission that is both shocking and embarrassing in equal measure) before I realised that I really couldn’t do every single thing myself – and that my business, and the reputation I’d worked so hard to build, could potentially suffer as a result. By trying to fulfil every task required of me as a small business owner I was putting at risk my core and expert skills, the very skills that people paid me to utilise for their own business benefit.

It was a hard lesson to learn, but the minute I started outsourcing anything outside of my core skillset, the stress levels lifted and I was so much more effective in my work as a marketing consultant.

I think it’s a very common experience amongst us small business owners – and I won’t even call it a ‘mistake’ because that feels a tad harsh. Let’s call it a ‘misconception’ instead. Small businesses have to look carefully at the cash flow and it’s natural to want to keep everything in house, paying someone else to do something you can feasibly do yourself – regardless of whether they might do it better in half the time – seems excessive and an unnecessary waste of money. And let’s face it sometimes we just don’t feel we have the money to cover it.

But we all need to know our limitations. And the reality is we simply cannot do everything in our business. Or, to rephrase that, we can try our hardest but we will run ourselves ragged and may even fail in the process. The worst case scenario is we may actually bring our business down, and stagnation could be considered the best case scenario. A harsh small business owner reality for us all.

One of the best decisions I made last year was to start using a VA for all the admin tasks that were taking away my focus from spending more time developing marketing strategies and campaigns for clients (i.e. the fee-earning element of my business) and allow me more time working on my own marketing to create more revenue. From simple tasks such as formatting my email newsletter, loading my blog posts, to picture or other desk research, having a VA has freed up an immense amount of time. Much more than the hours I actually pay for in fact – seems impossible but true!

Outsourcing can make the real difference between working ‘on’ your business to grow and move forward or getting bogged down in the daily grind of working ‘in’ your business and getting nowhere particularly fast. It can help accelerate your business growth and enable you to focus on doing the things that make your business a success. Like your marketing for instance!

Photo credit: Renjith Krishnan

Posted in Marketing tips, Small business marketing | Tagged , | 2 Comments

Do you have a website? Find out how the new Cookie Regulations will affect you!

Web cookie and privacy policiesGuest blog from Jeremy Nelson-Smith, Internet Marketing Expert.

The new cookie regulations came into force in May 2011. As a website owner you have until May 2012 to comply.

So, if you have a website for your small business, you will need to:

a) be aware of the regulations and
b) ensure you comply with them by May 2012.

These new regulations are designed to ensure that visitors to websites are made aware of how the site uses cookies and that their consent is obtained for the use of certain types of cookie.

Do you know what a cookie is?

Most of you reading this will know what cookies are but for those of you who may not, here’s the definition from the Information Commissioner’s Office (ICO):

A cookie is a small file, typically of letters and numbers, downloaded on to a device when the user accesses certain websites. Cookies allow a website to recognise a user’s device.

You can find out more on cookies at http://www.allaboutcookies.org

An update to the Cookie Regulations – some essential reading…

The regulations are complex and by no means completely clear, which is why the Information Commissioner, Christopher Graham, issued his ‘Half-term Report’ into how compliance with the regulations is going (or not), on 13 December. You can download a PDF copy of this from http://www.ico.gov.uk/news/blog/2011/half-term-report-on-cookies-compliance.aspx. Just click on the link in the fourth paragraph.

What you should do…

I strongly recommend that you read the report and talk to your web designer, web master or web/internet marketing consultant to ensure you comply with the law changes. If you don’t have any of these for help and want clarification about how the rules might affect you, then drop me an email at jns@theinternetspecialist.co.uk.

The good news!

For many businesses, particularly those using cookies mainly to collect anonymous website traffic data (through Google Analytics, for example), it is not going to be too difficult or expensive to comply. But comply you must!

Thanks for reading.

Jeremy

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How to make 2012 your best year ever!

2012 calendar treeWhat’s your vision for your business in 2012?

Will you continue to muddle along trying the same old marketing techniques and not getting the results you want? Or are you looking to step up your business performance and really shine?

I’ve been busy over the last couple of months helping other small business owners get a clear map for their marketing in the year ahead. Helping them to be clear about their ideal customers, how to reach them, and what techniques will work best for their business. Helping them to make sense of all the choice with advertising, blogging, email marketing, PR, video and the ever growing mass of social media options.

If you are feeling frustrated with your marketing results or confused about which marketing tactics will work best, perhaps it’s time to take stock and undertake a marketing review.

The Marketing Review is an affordable way to supercharge your 2012 marketing and get more customers with much less effort!

What Marketing Review client, Natasha Wiggins, says about it…

Natasha Wiggins, professional wedding hair and make-up artist I was wasting money on trying lots of different marketing and the SEO company I was using was costing me a lot and not delivering the volume of leads I needed each month. Working with Sarah has been worth every penny and more! She’s helped treble my website visitor numbers and doubled the number of bookings I have in 2012 and that’s still growing. I have achieved a 500% return on my investment over the last 12 months and couldn’t be happier with the results! My best marketing investment to date has been working 1-2-1 with Sarah.”
Natasha Wiggins – www.nwmake-up.co.uk

If you want 2012 to deliver your best year ever – with more customers and increased profit – book your Marketing Review TODAY!

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My top 5 tips on how to write blog posts to drive quality website traffic

Grow your quality website tarfficBlogging is an incredibly powerful inbound marketing tool for every small business owner. Often overlooked and not used very effectively.

Here is my top 5 tips on how to use blogging to drive quality traffic to your website.

1. Stick to your core ‘theme’

It’s easy to see interesting facts and figures or topics and decide to comment on them. Perhaps save that desire for Twitter but always keep your core theme of your blog true and try to stick to it rigidly. You will build a following and get more traffic if you have a consistent theme to your content.

It’s best to write around 400 words per blog post. Some people write much more but busy people will struggle to read longer than that and it’s more difficult to keep their attention, than if your blog post is short and to the point. If your topic requires a longer post – break it down into parts or a series.

2. Use keyword-rich post titles

The ‘Title’ is the headline that you have given your post, this appears as the heading above the content of your actual post.

Focusing on the right keywords in your Titles can have a big impact on search engine rankings and traffic. Scan through your content and pick out the main topics you’ve covered in your post. Plug those terms/phrases into Google’s Keyword Tool. Look for the most popular search terms but also the alternatives it suggests. Then go back to your content and try to add these keywords into your post – in the title field, content, the meta description and your tags (see below).

PS When you are selecting categories/topics for your blog ‘filing’ system, make sure these also contain keywords if possible.

3. Keyword-rich URLs

WordPress does this for you and you can edit your auto-generated URLs (permalink) for each post to make sure they are as Google and search friendly as possible. And you want those keywords in there as it all helps with your SEO efforts.

4. Tag correctly

We know it can seem a pain to have to add tags to every blog post, but do do it and try to make them as Google friendly as possible. Again, think of the keywords that your target audience will be using to search online. Only use jargon or acronyms if they are widely used by your customers. This can be relevant in business-to-business marketing. Think like your audience at all times.

5. Description

If you’re using a WordPress plug-in like Yoast make sure you edit the meta description field to be keyword rich too. Ideally you should customise the descriptions for every post. You can set up generic/default ones to show if you do not customise one.

Orchard Marketing Associates is 5! And to celebrate, I’m publishing a series of blog posts on the theme of ‘five’ throughout January 2012. Designed to help make your marketing more fruitful in growing your small business quicker!

Enjoy this one – my last top 5 tip for now!

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The 5 steps to use social media successfully

Social Media love badgeThere is no doubt that the growth in social media is phenomenal. As a small business owner, ignore it at your peril!

Not sure where to start? Here are my 5 steps to using social media successfully:

1. Capture the ATTENTON of new potential customers via valuable and interesting content.

2. Direct them to your core asset – YOUR WEBSITE.

3. CAPTURE their email address when they visit your website by providing something they can benefit from immediately e.g. free e-book, free report/whitepaper, free training module, etc.

4. Then COMMUNICATE with them regularly to build the relationship further.

5. Ask at the right time to CONVERT them into a customer.

Orchard Marketing Associates is 5! And to celebrate, I’m publishing a series of blog posts on the theme of ‘five’ throughout January 2012. Designed to help make your marketing more fruitful in growing your small business quicker!

Posted in Free and low cost marketing ideas, Marketing tips, Online marketing, Social Media, Websites | Tagged | Leave a comment

5 free tools I wouldn’t be without!

Free lunch ticketAs a small business owner, having free tools to help run your business is great and these beauties are my small business must-have tools.

I just couldn’t successfully run my business without them in fact!

1. Google Analytics – to guide my online activity through powerful website visitor insights.

2. Hootsuite – to manage my social media activity effortlessly.

3. WordPress – the power behind my website traffic-generating blog.

4. Mail Chimp – a simply fantastic email marketing tool. Free for up to 2,000 subscribers. A total steal and links seamlessly to Google Analytics – I’m in seventh heaven – show me the data!

5. Survey Monkey – to create free online surveys and analyse the feedback for free!

Orchard Marketing Associates is 5! And to celebrate, I’m publishing a series of blog posts on the theme of ‘five’ throughout January 2012. Designed to help make your marketing more fruitful in growing your small business quicker!

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My top 5 copywriting tips

Copywriting tipsGuest blog from Rachel Williams, professional copywriter.

1. Check your spelling

Always my number one. Poor spelling can have such a negative impact on a business. It suggests a lack of care and poor attention to detail – what more effective way to cast doubts about a business when it matters most than spelling errors on a website or in a sales letter.

2. Check your punctuation

Not everyone is a genius when it comes to punctuation, but a good rule of thumb is to use a comma where you would take a breath or pause if you were speaking the words aloud.

3. Don’t use jargon

Not unless you want to alienate your audience that is. The more accessible you can make your business, the more attractive it will become to your audience.

4. Vary the length of your sentences

Lengthy sentences can become really tenuous to read, and it can become easy to lose meaning if the same sentence goes on and on. Which can also mean your audience will lose interest. Short sentences can work really well, particularly if you want to emphasize a point or draw attention to something specific. Try it!

5. Read it out loud

It can really help to read your copy aloud – it’s a great opportunity to check the flow and whether it feels natural. Put another way, you wrote it so you should be able to make sense of it when you read it. If you can’t, you need to make some changes.

Orchard Marketing Associates is 5! And to celebrate, I’m publishing a series of blog posts on the theme of ‘five’ throughout January 2012. Designed to help make your marketing more fruitful in growing your small business quicker!

Posted in Copywriting, Marketing tips, Small business marketing | Tagged | Leave a comment

5 great reasons to blog for your small business

Blogging“Blogging, why on earth would I want to do that? I just don’t see the point.” I often hear small business owners question the impact and investment of time spent on blogging. Blogging is a proven and valuable inbound marketing tool and one which every small business owner should consider as a powerful marketing technique.

Here are 5 great reasons to start blogging:

1. Build your business brand personality, reputation and credibility.

2. Improve your search engine rankings and increase quality visitors to your website.

3. Assist your audience in fully understanding your business and what you offer.

4. Create two-way and open conversations with potential customers.

5. Strengthen relationships with your existing customers by adding additional value to your relationship (top tip: use blog content in your email marketing strategy).

Orchard Marketing Associates is 5! And to celebrate, I’m publishing a series of blog posts on the theme of ‘five’ throughout January 2012. Designed to help make your marketing more fruitful in growing your small business quicker!

 

Posted in Blogging, Free and low cost marketing ideas, Marketing tips, Small business marketing | Tagged | Leave a comment